feeling lost and ignored in support
Honestly, I was really hoping for a better experience but it was just disappointment after disappointment. The support communication was slow and didn’t really answer my questions properly. It felt like I was stuck in a loop with automated replies and nobody willing to understand my real issue. The training material was kind of confusing and didn’t help me set up the dialer or database effectively. Also, the invoicing process was complicated and hard to follow which made the whole thing more frustrating. By the end, I didn’t feel confident at all in using the software or even reaching out for help. It just felt like there wasn’t enough real person support available, which I really needed. Honestly, I wouldn’t recommend this if you want clear and helpful communication from the start till the end. My experience was pretty bad from signup to trying to get answers over the phone, no thanks.