Feeling less confident after the support calls
When I first reached out for telephonic support, I was hoping for clear guidance through the software and the calling tools. Initially, the help seemed okay, but as my questions became more detailed about the database features and automatic updates, I realized there was some uncertainty from the support side as well. They tried to assist me but sometimes their explanations felt a bit vague, which left me unsure about whether my issues were actually resolved. The onboarding training covered most basics, but I felt I had to figure out a lot by myself later on. By the end of my last support call, I was not completely confident that I understood all the software aspects I needed. Still, the invoicing process was straightforward, and payments went through without trouble. Overall, I'm left wondering if I was fully equipped to use the service properly given the mixed support experience.