Feeling hopeful despite some bumps in the start
When I first signed up for WFHI's training and onboarding, I was genuinely hopeful it would be smooth and quick, but the initial setup actually took longer than I expected. The onboarding portal guided me step by step, and that made things somewhat easier, though I encountered a few functions that were a bit confusing at first. The video tutorials for the software helped, but I had to pause and replay sections to catch all the details. Once I got past the initial hurdles, the call dialer and database setup started to feel more intuitive, and I could integrate them with my workflow better. I appreciated how the automatic updates didn't interrupt my work. Telephonic support was responsive when I called for help during onboarding, but I had to wait a little longer than I hoped for a callback. Overall, it took me a few days longer than I expected to fully get going, but I feel optimistic about using the platform moving forward. The training was useful, although a bit more streamlined guidance would’ve made it quicker. So, I rate it three stars mainly because the onboarding was a mix: some things worked well but others took more effort than I anticipated.