feeling hopeful, but some initial hiccups
The sales process started out feeling a bit confusing, like they weren’t really prepared for the questions I had. A few details were missing which made me hesitate. But, it got better once I got through the onboarding and software setup. The training is pretty decent and covers most topics, just wish they were more patient when explaining the calling tool’s quirks. Sign-up and payments went without major issues, which was a relief. One thing I liked was how they handled the unexpected problem I faced with the database syncing wrongly for a day. Support was quick to identify the issue and helped me get things back to normal with no additional charges or fuss. So overall, I’m feeling hopeful about how it works day-to-day even with the rocky start. Just needs some polish especially about pre-purchase info and initial guidance. I think if they improve those small points, this could be a really solid option for remote workflow software.