feeling good about the support even though some waiting involved
So overall I feel the telephonic support here is pretty decent. The wait times weren’t too bad mostly, though sometimes I had to hold for a bit longer than expected. I liked that when someone picked up the call, they were generally helpful and tried to understand my issue without making me repeat too much. The dialer tool also seemed quite responsive when I used it during regular workflows. The database feature worked fine too though at times it required refreshing a few times to load the updated info. I felt the training was okay but not very detailed on some parts, which made me call support a couple of times. Payment process was smooth though with clear invoices. For any follow-up queries about the software, I think I would still prefer to reach out to support first because their answers have been mostly useful. So even though there was little bit of redundancy and small delays, I’m happy with how things went.