Feeling frustrated because your support just doesn’t work
You need to understand that when something goes wrong, your support systems must step up immediately and reliably, but that didn’t happen here. I faced multiple technical glitches with the calling tools that made my work stop altogether, and your telephonic support was either unreachable or too slow to respond. I ended up waiting long minutes on the line, and when I finally got through, the answers were vague and unhelpful. The database feature kept glitching after each automatic update, but no clear guidance was offered to resolve this. On top of that, the onboarding instructions and training seemed incomplete because I had to figure out crucial steps by myself. The whole payment and invoicing process didn’t help my confidence either since there was no straightforward way to verify transactions swiftly. Honestly, it felt like you left me hanging when I needed you most. If you want users to rely on your software for remote workflows, this lack of timely and effective support is unacceptable and must be fixed immediately.