Feeling confident, though it took some effort to get here
I must say, by the end of the onboarding and training sessions, I finally felt confident using the tools provided. Initially, the process was overwhelming and I struggled to understand some features, especially the dialer and database synchronization sections. The training was thorough but a bit repetitive; it felt like I had explained my concerns multiple times to the support staff before things clicked. The pacing was slow at points, which made me question how practical it would be to onboard an entire team the same way. Automated updates helped keep me on track, but sometimes the interface would change just as I was getting used to it, causing minor frustration. That said, the telephonic support was always ready to assist patiently. Although I am weary of the effort required to grasp everything, I am genuinely more capable now, which is why my rating is good but not perfect. The sign-up and payment process was smooth, removing one potential source of hassle, which I appreciated a lot.