Feeling confident but some support could be quicker
I switched from another software to WFHI because the support and communication here seemed to promise better responsiveness. After using it for a few weeks, I’d say the telephonic support is definitely more approachable and friendly compared to what I had experienced before. The team was patient during calls and explained updates clearly, which helped me adjust more comfortably. However, I did find that the response times sometimes lagged during peak hours, which was a bit frustrating when I needed help immediately. The onboarding process was smooth and their calls and dialer tools worked well during my daily workflow, making remote work less chaotic than before. Still, the occasional delay in assistance reminded me that nothing’s perfect. Overall, I’m happy with the communication but hope they can speed things up occasionally to make it truly seamless. This slight reservation keeps me at four stars rather than five, but WFHI has definitely been a positive shift for me.