Feel thodi mix hai, samajhne mein zyada mehnat karni padi
Main initially soch rahi thi ki support aur communication itne easy honge jitna unhone promise kiya tha, par asli mein mujhe kuch cheezein khud hi samajhni padi. Onboarding flow mein automatic updates theek chal rahe the, lekin jab calling tools mein koi dikkat aayi toh mujhe khud hi uska solution dhundhna pada kyunki telephonic support se immediate clear guidance milna mushkil tha. Kuch baar jab dialer sahi kaam nahi kar raha tha, toh mujhe reset karna padta tha jo time-consuming tha. To database feature ko samajhne mein bhi thoda time laga, kyunki training sessions thode generic the aur mujhe specific use cases ke liye zyada clarity chahiye thi. Lekin kisi had tak unka invoicing aur payment process smooth tha, jisme mujhe zyada help lene ki zarurat nahi padhi. Overall, mujhe laga ki product mein basics to theek hain magar support aur communication jaise maamle mein thoda improvement hona chahiye, especially jab main clearly apni queries face kar rahi thi.