feel good but hours alignment could improve
I have to say I was pleased overall with the onboarding and sales process. It felt like they genuinely tried to fit the software and training into the hours I have available, which is important to me. The sign-up was smooth and straightforward, which saved time. The calling tools and dialer integrated well into my daily workflow, making remote work easier without adding to my screen fatigue. However, I did notice that sometimes the timings for updates or support sessions were a little off from my usual work hours, causing minor scheduling hiccups. The billing system also could be tweaked slightly to better align with fluctuating hours instead of fixed cycles. Still, I appreciate that the automatic updates kept the platform fresh and that telephonic support was timely when I needed help. On balance, I felt comfortable with how it fit together but see a bit of room for fine-tuning hours to my needs.