Features were okay but ongoing support was missing
Using the software day to day, I found that while most features worked as described, the ongoing support felt lacking. For instance, the dialer often behaved unpredictably after the first week, sometimes dropping calls or lagging without clear reason. It seemed like these were known issues, but I didn’t see much proactive communication or updates about fixing these glitches on a regular basis. Automatic updates came through, but they didn’t always address the main annoyances affecting my workflow. I appreciated that the sign-up and payment process was smooth and that the invoicing was straightforward, which gave some confidence early on. The initial telephonic support was polite but didn’t really prepare me for the day-to-day hurdles I faced later. I wish there was more reliable and timely support after onboarding to ensure smoother ongoing use, because the experience was a bit inconsistent. Overall, the basics were fine but what was missing made the daily use frustrating at times.