4 out of 54 of 5Unverified experienceSupport and communication
Fast support but had to repeat info sometimes
I found overall that WFHI’s telephonic support was quite prompt, which made getting through urgent issues much easier for me. Sometimes I had to wait a few minutes but it usually wasn’t too long. Where it dragged a little was when I had to repeat my problem or details about the database setup more than once during a single call, which broke the flow and made the conversation feel longer than necessary. The calling tools worked well in between these moments, though, with automatic updates helping keep everything current. So, the good aspect was the responsiveness, but the downside was occasional repetition which could be annoying during busy days.