Fast start but some hiccups along the way
I appreciated that getting started with the product was relatively quick. The sign-up process was straightforward, and I received my invoice without any trouble. However, training took some time to really sink in, since I had to figure out certain features like the dialer tool and the database by myself. Automatic updates were generally smooth, so I didn’t face issues there that slowed me down. Telephonic support was helpful when I reached out but not always immediately available—sometimes there was a wait. The biggest good part was that, despite the waiting, the support did manage to help me progress when I needed it the most. On the downside, some steps in onboarding felt a bit confusing, requiring extra time to learn. Still, the product did do the job I expected once I got over the initial learning curve and the payment process didn't cause any problems, which was a relief. For me, the benefits outweighed the minor issues, but it’s not perfect for everyone, especially if you’re in a rush to get going.