Fast start but missing a bit of clarity
I was able to get going with WFHI’s platform relatively quickly, which I appreciated because I wanted to start using the calling and database features without delay. From signing up to accessing the software, it took just a few days, and the automatic updates kept me informed throughout. However, while the onboarding was speedy, I felt there wasn’t enough clear guidance about how best to configure the calling tools and dialer for my workflow. I had to figure out several steps on my own, which took more time than expected. The training sessions were good, but I think an introductory checklist or a beginner’s manual would have made the process smoother. The invoicing and payment process went seamlessly, with no unexpected issues, so that was a relief. I liked the telephonic support availability, but sometimes waiting for a callback slowed down resolving questions. Overall, the platform was ready for use quite quickly, but I did miss a bit of upfront explanation to feel fully confident early on.