Far too long to understand what’s going on
I found the sales materials and online training confusing and poorly labeled, which really slowed down my ability to get started. The wording on the website and within the software itself was unclear, making it difficult to figure out what each feature or button was for. The dialer and database terms didn’t seem intuitive at all, requiring me to spend extra time guessing or referring back to support, which wasn’t very responsive. The onboarding felt like an endless loop of videos and documents that didn’t help much. Although the invoice and payment parts were slightly easier to handle, they couldn’t save the initial bad impression. I expected a smoother explanation to get going quickly, but instead it took much longer than I had anticipated with a frustrating experience throughout. Even the automatic updates seemed to add to the confusion by changing layout or options without warning. Overall, this was a slow and disappointing introduction to software that should ideally help simplify remote workflows, but instead complicates them.