Fairly straightforward but I might still want a hand next time
When I first went through the sales and pre-purchase process, overall it felt fairly straightforward. The sign-up was simple enough and the invoicing looked clear, which made things smoother than I feared. On the other hand, some of the details around software access and usage were not totally clear until I started training and using the product regularly, so I probably would want to reach out for help or clarification next time around. The telephonic support was available and helpful, but I did feel that parts of the onboarding could have been a little more user-friendly or intuitive. The balance between good features and ease of use wasn’t perfect, but it wasn’t bad either. All in all, the whole experience felt manageable and I was able to get started without too much hassle. I keep thinking though, if I had more dedicated hand holding during the initial setup it might have made things even easier. Still, I'd say the whole thing felt fairly straightforward, so I wouldn’t hesitate to use WFHI again with a bit more prep or support.