Fair support but not for everyone
Comparing WFHI’s telephonic support and communication with what I’ve used before, I found both pros and cons. The support team is available pretty readily and generally knows the software well, which made queries easier to resolve than with some providers I tried previously who took ages to respond. On the other hand, the communication sometimes lacked a bit of proactiveness; it was mostly reactive, and I had to chase them up when automatic updates caused minor bugs or interface changes I wasn’t prepared for. So while overall it was a solid experience, I’d say this setup would suit companies or individuals who value a straightforward approach and don’t mind occasionally following up themselves. Those needing very proactive and hand-holding style might find it a bit lacking, but for routine queries and technical fixes they will find reasonable support here.