Fair for setup, less so for ongoing needs
At the start, I found the initial support and communication quite satisfactory. When I first signed up, the onboarding training and the setup calls helped me understand the software and database features clearly. This one-off help was good and gave me a decent foundation to start working independently. However, once the initial phase was done, I noticed the ongoing support wasn't as prompt. Instant answers were sometimes missing, and telephonic support could take more time than I expected. During the day-to-day use, especially with the dialer tool and database management, I had to figure out some functionality on my own. On the positive side, automatic updates came in regularly and kept the software current without issues. Invoicing and payments worked as expected without hiccups, which was a relief. If you're someone who prefers a hands-on approach after getting started, this system would suit you. But if you rely heavily on continuous, easily accessible assistance, it might feel less supportive for your needs.