Fair experience but some hiccups were handled better than expected
I was expecting the training and onboarding to be fairly straightforward, and in many ways it did meet those expectations. The training modules were well laid out and covered most of the basics I had anticipated, which helped me get started without much difficulty. However, when things started going wrong—particularly with the dialer and database integration—it wasn’t as smooth. I expected quicker resolutions and more immediate support during those hitches, but often I was left waiting or troubleshooting on my own longer than I expected. Despite those issues, the platform did recover fairly well and the support team did come through eventually, so it was not a complete letdown. The balance between what I thought would happen and what actually did was mixed—some parts were better than expected, others were somewhat frustrating. Overall, my verdict is that it’s a usable system but with room for improvement, especially in handling unexpected problems more efficiently.