Fair enough verdict on onboarding experience
I entered the onboarding and training with some preconceived expectations based on the materials provided before purchase. Initially, I thought the guidance would be pretty hands-off and easy to understand, but I found myself needing some additional assistance midway through. The training was thorough in parts, especially when it came to using the dialer and database functions, but the support materials could be clearer about certain features. I appreciated how the software received automatic updates that fixed some bugs after I started, which eased my workflow a bit. However, some parts of the onboarding system felt fragmented and I wasn’t sure if I could manage completely on my own next time. Support calls helped, but I would likely reach out again for help if I had to onboard someone else. Overall, the experience was a mixed bag where I got useful information but also ran into some challenges that held me back from feeling fully confident at the end of training. It’s not a bad process, but I wouldn’t call it perfect either.