Fair but flawed handling
I reached out before buying the software, hoping for a seamless introduction to their services. The sales process was okay but lacked some clarity, which became apparent when issues arose. When I encountered problems with initial data imports, the support team did try to assist, though I felt the solutions were slow and often left me waiting. On the positive side, the billing and signup workflows were straightforward and automated updates functioned well. However, I was not impressed with how sudden changes to the software during training were barely communicated in advance, leaving me scrambling to adapt. The call and database features worked okay once set up, but getting to that point was frustrating. Ultimately, the experience had its moments of convenience, but the overall pre-purchase handling and communication around problems could be much improved. The software shows promise but needs clearer guidance from the start to avoid user confusion.