Failed to get timely support and left frustrated
I have to say, the support and communication felt very unresponsive from the start. When I faced issues during the initial setup of the calling tools and tried to contact the telephonic support, the responses were delayed and often lacked clarity. Over several days, I waited for guidance on how to navigate certain database features, but in most cases, the help came much later than I needed it. The lack of promptness in support made the whole experience stressful and inefficient for me. The automatic updates sometimes introduced changes that I did not understand, and without quick assistance, I was left confused. Also, the invoicing and payment process didn’t have any direct issues, but it didn’t compensate for the poor support interaction. Overall, I feel the product didn’t work well for me because the help I expected was nowhere near adequate, leaving me quite frustrated with the entire process.