Failed to get clear support answers, could not move ahead
I found the support system very disappointing because none of my questions were answered clearly, which meant I couldn't proceed with using the software effectively. The explanations I received were vague and seemed rehearsed, lacking specific guidance tailored to my issues. When I tried to understand the procedure for syncing the database with the workflow, I was given instructions that didn’t match the software interface, causing further confusion. Additionally, the telephonic support was slow to respond, and when they did, the representatives couldn’t provide definitive solutions but kept deferring the problem. The training materials promised were minimal and didn’t cover the practical challenges I was facing with the dialer. Due to this, I spent a lot of time stuck trying to figure out basic functions on my own. The invoicing and payment process was perhaps the only thing that went smoothly, with clear steps and confirmations. But overall, the lack of clear communication and guidance made the whole experience frustrating, and I couldn’t accomplish what I needed. It’s a practical concern: if the support can’t do its job, the software becomes unusable for me.