Extremely slow response, very frustrating experience
I had initially reached out to ask for more details about the product features and how the training sessions would be conducted. Unfortunately, the response times were very slow and I often had to wait multiple days before receiving any answers. At times, it felt like my emails were simply being ignored or lost, which was frustrating when I was eager to understand everything clearly before signing up. Even after repeated follow-ups, the clarity and speed of their communication did not improve. This made me question how well they would handle support once I actually started using the software. I was hoping for a more engaged and timely sales contact experience, but instead it was slow and sometimes unhelpful. I also felt there was a lack of proactive updates or reminders during the process to keep me informed. All in all, this poor responsiveness significantly dampened my enthusiasm, and I’m hesitant to recommend the product based on this initial experience with the sales team. They really need to improve their communication speed and attentiveness to be more dependable for customers.