Extremely frustrating support experience lacking real solutions
I had high hopes but was left dissatisfied due to constant repeats and long waits on support calls. Despite explaining my problems several times, I never felt like they actually understood my issues. Every time I called, I had to start from scratch, which consumed unnecessary hours. The onboarding instructions were unclear, and I found myself stuck with the software not performing as expected. The dialer and calling tools frequently froze, but when I tried to get help over the phone, the support representatives gave generic answers without concrete fixes. Invoicing and payment explanations were vague, adding to my confusion. There was no sense of a priority response, and updates seemed to create more problems than they solved. Overall, the communication felt slow and ineffective, missing the guidance needed to get through initial setup to a functional workflow. I expected timely assistance, but instead faced repeated delays and insufficient information. This software might work for some, but for me, the missing element was proper, empathetic support that actually resolves issues rather than just acknowledging them repeatedly.