Explanations were good enough, I’d do it again
The clarity of communication from the support team was generally sufficient for me to manage the software setup on my own. While not always super detailed, the explanations covered the essentials well enough. I didn’t feel lost or confused during most of the onboarding, which is often a challenge with software like this. Occasionally, I had to ask for additional clarification, but that was easy enough to do by phone. I appreciated that the process didn’t feel rushed or too complicated despite the amount of features involved like the dialer and automatic updates. The invoicing and payment went smoothly, nothing unexpected there. Overall, I’d say I’d happily go through the onboarding and support again if needed, since I found it straightforward to understand and deal with. Maybe not perfect, but certainly good enough for practical use and I didn't feel like I was struggling. In the end, it mostly worked out the way I hoped, and the small flaws didn’t stop me from recommending it to others willing to invest a little time.