Explanations were a real mess

Explanations were a real mess

Honestly, the whole sales and pre-purchase explanation just left me scratching my head. When I first signed up, I thought everything was clear, but then I realized I wasn’t sure what exactly was included and what wasn't. I kept circling back to try and understand what their training would cover, but the info wasn’t straightforward. It felt like they were talking around the key details instead of being upfront, which was frustrating. The payment and invoicing part was easier to grasp, but the lack of clarity before buying made me doubt if I’d made the right choice. I wanted more concrete details on how the software would really work day to day, but it kept vague, so I ended up confused about the essential differences in features. Even when asking support, the answers circled back without solid explanations. I’m just left with a feeling that the sales process needed to be simpler and clearer because otherwise it makes signing up too risky and unclear what to expect. It was a hassle trying to figure out if the service and tools really suited my needs.