explanations sometimes clear, but often confusing
I have explained similar issues many times before, so you’d think support would be clear by now. Got some good points from them, like explaining the update schedule was fine enough. But honestly, most of the replies felt vague and full of jargon. I kept asking for simple step-by-step instructions but mostly got blown off with general answers. Sometimes, what they said didn’t line up with what the software actually does, which was frustrating. I just wanted straightforward help without having to read between the lines or run extra tests on my own. Communication felt slow too, like they were stretched thin or in a hurry to finish tickets rather than actually help. The good side is that at least they responded and didn’t ignore the calls. Bad side is it rarely helped clear my confusion on usage or technical points. After several calls, I still wasn’t sure what to do next. It wore me down more than it should have.