Explanations mostly unclear overall
I started using WFHI’s software and while some parts made sense, I found the explanations often lacking in clarity. When I reached out to support, the responses were somewhat vague, and I had to rephrase my questions multiple times before getting anything useful. The onboarding steps weren’t broken down in a way I could easily follow, which made me second guess some of my actions. The calling tools do work, but understanding their functions from the documentation was tricky. The automatic updates didn’t add any new features that were easy to grasp either, which somewhat reduced motivation to keep exploring. I do have to admit the sign-up and invoicing process was straightforward and didn’t cause any confusion. Yet, when considering the overall clarity of communication and support, it left me a bit uncertain about how confidently I could handle the software on my own.