Explanations lacked clarity at critical steps
While using the training sessions, I noticed the explanations often did not fully clarify the key features I needed to understand. This lack of clear direction became evident particularly around setting up the calling tools and managing the database feature. The instructions sometimes felt rushed or incomplete, leaving me unsure about how the automatic updates would impact my workflow. Sign-up and payment processes were straightforward enough, but when it came to onboarding and initial training, the guidance was insufficient for me to confidently move forward. The telephonic support didn’t adequately fill these gaps since they often provided just standard responses without detailed walkthroughs. Because of this, I struggled to master core software functions on my own. This one part—the need for clearer, more thorough explanations—stood out as the main barrier in my experience with the training program provided by the company.