Explanations didn't quite click as expected at first
I rely quite a bit on support when using new software, but in this case my experience was a bit mixed. The telephonic support team was courteous and willing to assist, which I do appreciate. However, the explanations I received often seemed somewhat technical and occasionally vague. It wasn’t until a certain point late in my second week of use that some aspects started making sense. There was a certain moment when the purpose behind the automatic updates and how they interacted with the database clicked for me. Before that, instructions about the dialer setup or the training modules were delivered in a way that didn’t quite simplify the concepts, so I found myself replaying the conversation mentally to understand. I wouldn’t say it was hugely frustrating, but the clarity I was hoping for was not immediate. I guess maybe this wasn’t the best type of product for spontaneous understanding over phone alone on a first call. The software itself felt fine once I got adjusted. Still, I wanted more straightforward guidance from support earlier on, which didn’t really happen, so the whole process took me longer than anticipated.