explanations demanded quite some effort

explanations demanded quite some effort

I found that the explanations provided during support calls were somewhat unclear and required me to ask multiple follow-up questions to grasp the actual solution. The communication appeared straightforward but lacked detail, making it necessary to put in significant effort from my side to understand the process clearly. Although once the guidance was finally understood, the steps were executable, the initial effort to get there was notably high and not ideally efficient, which was a bit discouraging when trying to resolve issues quickly.