Explanation was decent but left me wanting a clearer overview
The training and onboarding I experienced explained most of the features reasonably well, especially how to run calls using the dialer and manage contacts in the database. However, I found that certain integrations and automatic update behaviors were assumed knowledge or touched on too briefly. That left me guessing on whether some functions would trigger automatically or needed manual intervention. The step-by-step guides did cover the basics, but I was hoping for a stronger, more cohesive overview tying things all together. I want to stress that this isn’t a major complaint — the material was generally solid — but as I progressed through the onboarding, I sometimes felt stuck on small points that a clearer summary could have resolved. Still, the telephonic support was useful for follow-ups, so I wasn’t totally on my own. In the end, I think the training works but could be improved by filling these gaps so newcomers don’t feel they are missing something important.