Explanation of training content left much to be desired
I was hopeful that the training and onboarding process would provide clear instructions, but it often left me confused. Some parts of the training were adequately explained, which I appreciate, especially the sections on using the dialer, but many other aspects felt vague and difficult to understand. The training materials and lessons didn’t always present clear step-by-step guidance, making it hard to apply the concepts directly. At times I found myself repeating certain modules or waiting to get telephonic support to clarify what should have been straightforward. That said, the invoicing and payment process was clear enough, and I never had issues there. Although parts of the software worked fine once I figured them out, the onboarding experience overall made the learning curve steeper than I expected. If clearer explanations were available during training, I think it would have made a big difference in the experience.