Explanation lacked clarity, felt left guessing
I was hoping the training and onboarding sessions would clearly explain everything upfront, but that really wasn’t the case for me. The sessions seemed to jump around topics without a clear sequence, which left me confused about how to properly use the calling tools and manage the database. Sometimes I felt like I got half answers, and then had to figure things out on my own. The automatic updates didn’t come with proper notes, so I wasn’t sure what changes had been made or how they affected my workflow. I thought telephonic support might clarify some doubts, but in practice, it felt hit-or-miss; sometimes the advice was helpful, other times it was vague. I guess the sign-up and payment parts were okay, but the main thing missing was thorough, step-by-step guidance. It was a bit frustrating since a clearer explanation would have saved me a lot of trial and error.