Explanation clarity was missing and that made onboarding hard
The training and onboarding process lacked clear explanations which made things difficult for me. Key features like the dialer and database access were introduced without enough step-by-step guidance. There were several moments where I found myself guessing the correct procedures instead of following straightforward directions. Automatic updates were mentioned but not clearly explained in terms of their impact or timing. The sign-up and invoicing stages were presented simply, but training on how to actually use the software day-to-day was vague. I did reach out for telephonic support, but the answers were often generic rather than tailored to what I needed at that stage. Overall, what was missing was clarity in training content and onboarding flow, which made adoption slower and more frustrating than it should have been. Better guidance would have made the experience smoother.