Explanation clarity took longer than expected
It took quite some time to understand the full scope of the software features because the explanations provided during initial training were not as clear as they could have been. The onboarding flow mentioned many components but didn’t always detail how the calling tools and dialer integrated with the database feature. Because of this, I needed additional time and separate inquiry sessions to piece together how everything worked together in practice. The automatic updates were helpful but didn’t come with much explanation about what changed or how to adapt workflows accordingly. This lack of clarity made the learning curve steeper than necessary, especially for someone not deeply technical. I believe the training materials should better outline these key points upfront to save users significant setup time and confusion. Overall, the experience was a mixed bag given the delays caused by unclear step-by-step guidance.