Explanation clarity falls short, basic at best
The explanation provided during the sales and pre-purchase phase was lacking in clarity. While some basic information was communicated, it didn’t feel comprehensive enough to really understand how the software and services would work in practice. There were moments when terms weren’t fully explained, leaving me confused about certain features and billing steps. Their responses to my queries were somewhat generic and didn’t clarify my doubts effectively. The sign-up and invoicing procedures were presented clearly but without any depth or additional guidance. I would say the effort to explain things was there, but it was more minimal than helpful. Overall, the information fell short of what I expected, making it harder to make an informed decision. It seemed like more focus was placed on pushing the service rather than ensuring prospective users fully understood what they were getting into. So, in plain terms, I feel the explanation was just basic with no strong clarity or depth to it. If you want thorough details before committing, this might disappoint you.