Explaining was half-baked, not fully clear
If I'm honest, the sales and pre-purchase explanations from WFHI could have been clearer. During the initial calls and demo sessions, I found some aspects of how the calling tools and database features worked to be vaguely described, which left me a bit confused about whether they would fully match my needs. The signup and payment steps were straightforward enough, and the invoicing was clear, so at least those parts didn’t add to my confusion. There was a small positive in how the telephonic support seemed willing to answer follow-up questions, but even then, things weren’t explained in enough detail for me to feel entirely sure about what I was buying. Overall, if I were to describe this to a friend, I’d say it felt like getting a half-done explanation that made it hard to be confident about moving forward.