Explaining was effortful and not very clear

Explaining was effortful and not very clear

The instructions given during the setup and training were not very clear at all. I found myself spending a lot of time trying to understand the workflow, dialer, and database features without much straightforward guidance. The way the processes were explained seemed overly complicated when a simpler explanation would have helped. It took many attempts to figure out how the automatic updates affected the software and how to manage payments through the portal. Even signing up felt somewhat confusing initially, and support was needed to clarify several steps. Overall, this was more effort than I expected to get basic clarity.