explaining things took some effort
My initial dealings before purchase required more effort than I anticipated to get clear answers about exactly what the software and training would provide. Some explanations were vague or wrapped in industry jargon that didn’t feel easy to follow. While sales representatives tried to respond to my follow-up questions, I found myself having to rephrase or repeat queries to get useful information. This back and forth made it harder for me to feel confident about what I was buying at first, and it took quite a bit of time and patience to sort out the finer details around billing, database features, and the use of calling tools. I wouldn’t say it was entirely unclear, but enough that I expected a smoother, more straightforward explanation. So, it wasn’t the most effortless experience in making my decision though things eventually got sorted out.