Explaining things took a lot longer than I expected

Explaining things took a lot longer than I expected

I found the training and onboarding process very frustrating because the instructions were not clear at all. It felt like every step required me to guess what to do next, and the explanations often left me more confused. I spent a significant amount of time trying to understand basic software functions that should have been straightforward. The dialer setup instructions were especially vague, causing repeated mistakes. Despite calling support, I still felt lost because the information was not detailed enough. Even managing the database or understanding automatic updates was difficult without clear guidance. Overall, the effort needed to get started was way beyond what I expected, and it made me question continuing with this software.