Explaining the whole flow took quite some effort
When I first approached the platform, I needed clear information about what I was signing up for and how the software and training would fit my remote workflow. In some areas, the sales team did provide decent explanations, especially for the database features and calling tools. However, other aspects like the automatic updates and priority phone support were not described clearly at first, which meant I had to ask several follow-up questions. While the training was supposedly covered in the sales briefing, I felt that some of the details about the sign-up and payment processes required me to dig a little myself. Ultimately, the effort to get a full understanding was significant but necessary to assess if the software met my needs adequately. It worked well enough once I was onboarded, showing they could deliver on their promises when it mattered. In balance, the communication could be more streamlined, especially before purchase, but the product itself did the job when I used it.