Explaining the setup to a friend: Quite a one-off hassle
When I first started using the software, I thought much of the setup would involve continuous support, but actually, most of the work was done upfront. They helped me get the dialer configured and familiarized me with the database features. Yet, I was unsure how consistent the telephonic support would be after that initial phase. From my experience, the one-off setup took longer than I expected and involved a lot of back and forth to understand the invoicing process and payment layout in the portal. After those steps were complete, the software mostly ran on its own, especially with those automatic updates, which was good. However, I still wondered if the occasional issues or questions I had would be easy to get help with or if I’d be left figuring things out solo. So, if I explained this to a friend, I’d say it’s mostly a one-off hassle getting set up, with some uncertainty about ongoing support. The training was okay but not something I’d rely on for everything.