Explaining the pre-purchase steps took longer than expected
I’m honestly a bit weary of repeating myself on platforms like this, but when I first engaged with WFHI, the entire sales and pre-purchase explanation consumed quite a long time. They provided multiple different documents and video links that I had to sift through to understand the ordering process, the invoicing steps, and the software features included. Some of the terms used weren’t crystal clear at first, which meant I had to double-check everything to avoid mistakes. The sign-up and payment pages were straightforward enough, so that worked in my favor. Meanwhile, onboarding instructions seemed thorough but overlapped with the training materials, causing some confusion about where to begin. The database and dialer capabilities were well described only after a fair bit of back and forth in communications. Support was responsive on calls, but going through these stages overall took longer than I had hoped considering how simple things felt once I was properly set up. It’s not bad per se, just more time-consuming than I would have liked to invest before getting started.