Explaining the mixed onboarding experience to a friend
When I first started the onboarding training with WFHI, I was quite hopeful because the initial videos were clear and well-structured. However, as the process went on, I found some parts confusing, especially when it came to setting up the dialer tools. I actually had to reach out twice for help during the early stages. The training itself covered a lot of ground, like how to manage the database and use the automatic updates, which worked pretty well. But it wasn’t always straightforward to navigate the software during the practical parts of the training. After finishing the initial onboarding week, I felt like I had a decent grasp on most features, but I wasn’t 100% confident I wouldn’t run into issues later. If I had to do it again, I think I’d still ask for support from the team, just to clarify some steps that didn’t stick perfectly the first time. Overall, it was a mixed bag: some components were smooth, others felt a bit rushed or unclear, but the support offered kept the experience from becoming frustrating. I’d probably recommend it with that caution, saying you should definitely expect to need some extra help along the way.