2 out of 52 of 5Verified customerSupport and communication
Explaining the labels again and again is such a drag
Look, the first time I tried to get help, I thought the support team would get what I meant by the confusing terms on screen. But no, I had to spell out the same things repeatedly, like what a simple label meant in the database or how the dialer functions are named. The wording just doesn’t make sense, and it’s exhausting to ask for explanations that should be already clear in the software or documentation. I appreciate that when they finally gave me a straight answer, it wasn’t wrong — but getting to that point took so much time and effort that I’m not sure I’ll want to bother again soon. Honestly, the wording made the whole support experience more frustrating than it needed to be, and it wore me down.