explaining support stuff again and again is tiring
I’ve reached out to support multiple times trying to understand some parts of the software and honestly, the explanations given were clear enough most of the time. However, the language was often repetitive and sometimes sounded scripted, which made the process feel long and a bit exhausting. It’s the sort of thing where you have to keep telling the same details and asking similar questions just to clarify something that should have been simple initially. On the plus side, they did respond promptly and tried to be helpful, so it wasn’t completely frustrating. But after the first few calls, I started feeling a bit weary about going through the same explanations. The payment and billing queries took a bit longer to be fully explained, which didn't help the overall experience. So, if I were to sum it up for a friend, I’d say support is decent and responsive but be ready to explain yourself multiple times before it clicks.