Explaining support hours has been tiring but here’s how it felt
Honestly, reaching out to support was often a bit of a challenge because their hours didn’t really line up with the times I actually work. I repeatedly found myself trying to get through via phone when I was online, only to hit voicemail or queues that took forever. It’s not that the support was unhelpful when I finally talked to someone, but the effort to match up call timings with my own schedule made the whole process somewhat frustrating. At times, I felt like I was going in circles explaining my situation — which was a bit wearying. That said, the billing and payment setup went fine and the software functionality itself was okay, although onboarding took longer than I expected given these support hurdles. The dialer and database features mostly worked but I think the support availability needs better alignment for customers like me who have more unusual hours. Overall, the time spent trying to get assistance almost overshadowed the benefits in the early stages of using this platform.