Explained well, except invoicing was a mess
Honestly, I’ve explained this stuff to support multiple times and it gets tiring. The calling tools and dialer were mostly straightforward after the initial confusion, but I really appreciated that automatic updates kept things current without me having to do anything. What went well was the telephonic support—they stuck it out with me patiently even when I repeated myself. But invoicing was a pain; somehow it never matched what I expected and I had to dig around for ages. Honestly, I shouldn’t have had to do so much work to figure it out. So while the support was good and the training was helpful, the invoicing side still felt messy and confusing after all that. Overall, I rate it four stars because the key functionality and support came through well, but that one thing really dragged things down for me.